ninja 1000sx 2020 weird clock issue

[KD]

Just confirm your leads to the battery are tight.

[kwacky]

Mine did this today. Went to use the bike this morning and it had reset the lean angle, time and time ridden. Everything else was fine.

[whyhaveone]

I've now had this happen to me three times, as others note with the clock wrong and lean angle, riding hours ave MPG, etc wiped.

I've now got it booked into Bournemouth Kawasaki as last night it got more serious. I was checking all lights & indicators were working and the dash just went dead. The side and tail lights remained on, but hugely reduced in brightness. I did not want to damage anything by trying to start the bike so left it to this morning. Everything came on as normal but sure enough the clock, etc. were wrong. Also the quickshifter had been turned off! I thought it was not working, but went into the dash and it was off.

I mentioned to BK that this seemed to be a problem with 2020 models but this was the first that they had heard of it. It's in on the 29th.

[kwacky]

I sent an email to Cradley Kawasaki. The sales team also said it's the first they've heard of it happening. They're checking with the service department.

 I told them it's not something I consider to be serious enough to have the bike in. I'll keep an eye on it though after whyhaveone's issues.

Mine only started doing it after a service. I wonder if they've updated the software and that's caused an issue?

[tissei]

The problem is known and confirmed by kawasaki, confirmed via my dealer that dealt with kawasaki: faulty TFT unit in at least certain 2020 models.
They proposed a tft change under warranty (if I want, I will consider during next service maybe; there is a tradeoff, you lose some data like odometer).
So, ask your dealer in case for details.

[wmopp]

I had the same happening to me once.
(on a ferry so I blamed vibrations)

[Shearsey]

This is now happening on my 2020 model approximately once every fortnight. Looks like I will need to open a warranty claim with my dealer for a new tft.

[whyhaveone]

My Bike was in for over six hours at BK as they inspected every electrical item, including those I had fitted! They did not find anything wrong anywhere. They even removed the meter unit overnight to see if any faults would occur, nope.

They said that they could put in a warranty claim if I wished, but obvs my mileage would not be the same. It would be captured but it is impossible to do anything to the meter unit. I've decided to leave things be, so far all has been well.

[Shearsey]

After my post I checked the resting battery voltage.  It was below the recommended minimum of 12.6V at around 12.3V. I replaced the battery, and not had an issue since, touch wood.