I appreciate we are in usual times and things are somewhat different from what we are used to.
Anyway, booked both the bikes in and dropped them off at 8:50am. Asked when should I return to collect them, 12:30-1:00pm was the answer. Great I said, see you around then.
The first service I was told would take 4 hours, this is why it’s soo expensive (£264) so I figured that was high based on feedback on here but wanted to support my local bike shop given the Current hard times, rather than save a few quid going further afield.
So we go to collect at 2:30pm ish giving them plenty of time for a potential overrun. The impression I got was they hadn’t even started....no apology nothing.
Soo...I’ll just wait outside then....1:30 hours later “both bikes done sir”
Go to look at my bike and it is covered in a combination of oily spray and brown dust ( frame, yolks, console, tank, bodywork, seat you name it) and I mean covered.
This bike was immaculate on drop off, not a speck on it, now it’s covered in essentially home made grinding paste.
Obviously at this point I’m not particularly happy with the service I’ve received, at no point did I pressure anyone to do their job. We just waited patiently outside so it’s not like we encouraged them to short cut the service, they‘ve just left it too late in the day to do it properly and it’s a Friday.
When I asked to speak to the service manager to question the state my bike was presented back to me I just got a load of BS, rudeness and arrogance, no sort of apology or offer to put it right at all.
Needless to say this particular company must be doing well enough in the pandemic to not need our repeat business so I’m sure they’ll be fine after all.
Have already brought 3 bikes from this company so far this year, 2 brand new, probably about another £3K on gear and want another couple of bikes, one for the Wife when she passes her test and one for my Daughter. But after being treated this way I’m inclined to look elsewhere in future. Which is a real shame as the sales and clothing people are absolutely brilliant, have nothing but good things to say about them.
Obviously there are no sales people about the store these days to keep the service attitudes in check.
Also I had loads of vibration on the ride back which wasn’t there before, chains like a guitar string now so hopefully that’s all it is, will have to resolve that to before it buggers up my gearbox.