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Offline SteveMat

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Credit Where Credit is Due - Hastings
« on: November 28, 2018, 08:07:28 AM »
I was recently involved in an accident whereby my bike was deemed uneconomical to repair.  Nothing serious and entirely my fault.  We were pootling along at about 30 mph through roadworks when an older car driver panicked about a cone that had moved and slammed on his brakes - at the very same time I chose to look across at what was going on in the roadworks!

Anyway, besides slamming the only unarmoured part of my body against the tank, the front & RHS of my beautiful, red 15 plate was damaged.  My insurers are Hastings and they have been really good.  They dealt with everything quickly and sympathetically, over the phone and then passed me on to 4th Dimension for the bike to be assessed and repaired.

Now this is where I became a little worried.  I read all 12 of the reviews on 4th D on Trustpilot and they are not good.  But then people only tend to complain and they must deal with hundreds of bikes.  4th D were very helpful.  They arranged to pick up the bike on a day convenient to me and within 3 days they had assessed the bike.

Three working days later, Hastings rang me to agree a price and agreed the full retail price for the bike (I checked the potential value with Talbot Green Kawasaki).  The money gets paid in this week and I pick up a new ZSX around 6 Dec.  (Bristol Kawasaki gave us a very good deal indeed.)

The other claimant also experienced the same level of service from Hastings.  So credit where credit is due and I'll certainly continue to use Hastings (providing their prices are not excessively high compared to others).

Online mdr1970

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Re: Credit Where Credit is Due - Hastings
« Reply #1 on: November 28, 2018, 08:11:08 AM »
That's nice to read. Congratulations on a good result  :028:
2014 Z1000sx Blacknificent Made in JAPAN, Perfected in the UK   :038:   :008:

Offline gojonnygo

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Re: Credit Where Credit is Due - Hastings
« Reply #2 on: November 28, 2018, 08:30:27 AM »
At Last, a good report about an insurance broker.
Thanks for the report l will certainly consider them when mine is due for renewal.
And best of all you are ok and new bike on the way. :460:

Offline Travster

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Re: Credit Where Credit is Due - Hastings
« Reply #3 on: November 28, 2018, 09:13:32 AM »
As the others have said above, it is nice to hear positive reports regarding insurance.

Enjoy your new bike!

Offline Ninjamaster

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Re: Credit Where Credit is Due - Hastings
« Reply #4 on: November 28, 2018, 09:15:19 AM »
Nice! You getting a 2019??
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Offline SteveMat

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Re: Credit Where Credit is Due - Hastings
« Reply #5 on: November 28, 2018, 09:36:22 AM »
No, a 2018.  Probably saved about £1k or more over a 2019 for very little (if any) difference.

Online kernowjim1

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Re: Credit Where Credit is Due - Hastings
« Reply #6 on: November 28, 2018, 09:36:47 AM »
good to hear and glad you're not seriously injured.

Offline whyhaveone

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Re: Credit Where Credit is Due - Hastings
« Reply #7 on: November 28, 2018, 11:29:13 AM »
*Originally Posted by gojonnygo [+]
At Last, a good report about an insurance broker.
Thanks for the report l will certainly consider them when mine is due for renewal.
And best of all you are ok and new bike on the way. :460:

+1  :028:
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Offline Shandy

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Re: Credit Where Credit is Due - Hastings
« Reply #8 on: November 30, 2018, 02:38:37 AM »
 :461:

I was insured once by Hastings, back when I was younger, when they were a motorcycle only broker.

Good experience as any, but never had to claim.

Theyve always been just outside the best quotes for me since, but I will now give tham more consideration when it comes to renewal.

Interesting report of 4th dimension, I think experiences might have been different if your bike was to be repaired (I declined their services after an accident last year) From reading their reviews, I suspect your old bike will be used as a 'donor bike' to repair someone elses, but that doesn't affect you so good news!

shame you had the accident, but glad your OK  :028:

And enjoy your new SX   :062:
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